> ## Documentation Index
> Fetch the complete documentation index at: https://docs.faithloft.org/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect WhatsApp

> Connect your church's WhatsApp Business account, verify it, and enable WhatsApp messages.

Faithloft sends WhatsApp messages from your church's WhatsApp Business number using an approved message template. Messages go only to members who opted in.

## Before you start

You need WhatsApp configuration access and the church's WhatsApp Business API setup in Meta Business Manager. Have the **Phone number ID**, **WhatsApp business account ID**, approved **Template name** and **Template language**, and a permanent system-user **Access token** with messaging permission. The approved template must have two body variables. If these details are not available, contact your church administrator or the person who manages the church's Meta account.

Do not paste a real access token into documentation, email, or chat. Enter it only in the password field on the Faithloft settings page.

## Connect and verify

1. Open **Settings** > **Integrations** > **WhatsApp**.
2. Under **Business account**, enter the **Phone number ID** and **WhatsApp business account ID** from Meta's WhatsApp API setup.
3. Under **Message template**, enter the approved **Template name** and **Template language** exactly as registered in Meta.
4. Under **Access token**, enter the system-user token.
5. Select **Connect WhatsApp**. For an existing connection, select **Save changes**.
6. Select **Test connection**. Continue only when Faithloft reports **Connection succeeded**.
7. Turn WhatsApp on with the status control. The status should show **WhatsApp is connected**.

Changing the token, phone number, business account, or template turns WhatsApp off until you test the connection and enable it again. If the status says the connection needs to be reconnected, enter a valid token, save, and run **Test connection** again.

## Disconnect WhatsApp

Choose **Disconnect** and confirm. Faithloft deletes the stored access token and stops WhatsApp messages, including messages already queued. Members' opt-ins are kept and apply again if you reconnect.

Once connected, you can select WhatsApp in [Messages](/portal/messages). Only members with WhatsApp consent can be reached. For other integrations, see [Integrations](/portal/integrations).


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